Inbound Lead Development Specialist - call center experience (REMOTE)
Req ID #: 219008
Wilmington, Massachusetts, USA
Ce que vous ferez
We are seeking an Inbound Lead Development Specialist to join our Corporate Marketing team based remotely. The Development Specialist will qualify and record new leads within Salesforce Service Console for specified business line. Triage incoming product inquiry e-mails, web forms, phone calls, and live chats to the applicable business group. Ensure customers’ questions/concerns are directed to appropriate staff.
The following are the responsibilities related to the Inbound Lead Development Specialist position:
- Serve as the first contact for new business leads, providing a world-class customer experience.
- Build and foster relationships with new prospects prior to passing leads to Sales team.
- Qualify new leads via phone calls, web forms, e-mails, and live chats prior to passing to the Sales team or another team for further nurturing if needed.
- Document details regarding customer communications in Salesforce.
- Partner with business line marketing teams for training and business objectives to effectively serve customers and leads.
- As appropriate, refer calls, questions, or problems to the Professional Staff, Client Relations, Product Management, or external organizations.
- Serve as a customer liaison for problem solving.
- Perform literature searches for internal and external customers.
- Obtain reprints of articles from external sources.
- Follow-up with Professional staff and others to whom questions were referred, to insure timely processing of customer inquiries.
- Maintain a working knowledge of all company product lines and expertise of a specific product line as assigned (i.e., Biologics, Discovery, etc.).
Ce dont vous aurez besoin
The following are the qualifications related to the Inbound Lead Development Specialist:
- Education: Bachelor’s degree (B.A/B.S.) or equivalent in life science related field (e.g., Biology) or related discipline.
- Experience: Two to four years of experience
- An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above.
Ce que vous obtenez
Core Benefits
- Mental/Dental/Vision Plans
- Vacation and Holiday
- 401(k) with Company Match
- Employee Stock Purchase Plan
Value Added Programs
- Employee discount program
- Tuition Reimbursement
- Employee Recognition and Referral Program
Additional Benefits
- Employee Assistance Plan
- Fitness Reimbursement and Wellness Programs
- Paid Volunteer Time Off
- Parental Leave
À propos de Charles River
Charles River est une organisation internationale de recherche de phase initiale sous contrat (ORC). Ici, nous sommes passionnés par notre rôle dans l'amélioration de la qualité de vie des gens. Avec 100 sites au travers le monde, nous sommes positionnés stratégiquement pour coordonner des ressources mondiales et appliquer des perspectives pluridisciplinaires à l'élaboration de solutions aux défis uniques de nos clients. Notre base de clientèle comprend des sociétés de biotechnologies et des laboratoires pharmaceutiques internationaux, des agences publiques, et des établissements hospitaliers, d'enseignement et de recherche partout dans le monde.
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