Customer Service Representative
Req ID #: 226273
Charleston, South Carolina, USA
What you’ll do
Our Microbial Solutions team in Charleston, SC is looking for a Customer Service Representative. This position is Monday - Friday 830am-5pm. In this role the Customer Service Representative I will provide dependable, quality customer service, including response to product line
inquiries, efficient order processing, handle routine phone inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer phone and direct calls to appropriate personnel.
- Communicate price quotations and requests for general product information via phone, fax, and mail.
- Compose necessary correspondence.
- Take orders by phone and process per company operating procedures, including processing of completed orders and filing of same.
- Using computer system, enter orders into order entry system; enter changes to existing orders; establish new customer accounts; and fax order
- Interact with packing, shipping, labeling and inspection areas to effectively process orders and satisfy customer requirements.
- Pick up mail from mailbox; open and distribute mail. May occasionally be required to conduct business for the company at the post office,
• Perform all other related duties as assigned.
What you’ll need
- Education: High school diploma or General Education Degree (G.E.D.)/ Business course work or equivalent in related discipline.
- Experience: None
- Certification/Licensure: None
- Other: Customer Service/Order entry, keyboarding accuracy and speed, excellent verbal communication skills, P2000 and order enter/AS400,
PHYSICAL DEMANDS:
- Specific vision abilities required by this job include close vision and the ability to adjust focus. While performing the duties of this job, the
- Must be free of hearing impairment which would prevent effective and efficient management of customers by phone.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Position requires mobility for the purpose of filing in 4-drawer standard file cabinets, standard office supply cabinets, and use of standard floor
- Ability for unrestricted movement among departments, outside sidewalk and by automobile for the purpose of transacting business at off-site
WORK ENVIRONMENT:
- General office working conditions.
• The noise level in the work environment is usually quiet.
What you get
Core Benefits
- Mental/Dental/Vision Plans
- Vacation and Holiday
- 401(k) with Company Match
- Employee Stock Purchase Plan
Value Added Programs
- Employee discount program
- Tuition Reimbursement
- Employee Recognition and Referral Program
Additional Benefits
- Employee Assistance Plan
- Fitness Reimbursement and Wellness Programs
- Paid Volunteer Time Off
- Parental Leave
About Charles River
Charles River is an early-stage Contact Research Organization (CRO). Here, we are passionate about our role in improving the quality of people's lives. With 100 sites around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our clients' unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.
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